Shipment and delivery

How much is shipping?

We have over 3,000 different items with Free Delivery. Other items start at only $5.00, while bulky items, like furniture, cost is depending on your state. Delivery prices will show on checkout

* Please check our exception list below for area’s we are unable to deliver to.

Do you ship to international address?

Currently we only ship within Australia.

How do I track my order?

All items have a tracking number. If you add your mobile number during ordering you will receive tracking updates and day of delivery. 

How are the items delivered?

The item is shipped via Australia Post, Fastway or Allied Express, according to the size and weight of the item. A tracking number will also be sent to you after dispatch.

How can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

How long does it takes to ship?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.

NOTE:

We are unable to guarantee a delivery on any specific dates or times 

When will the item be dispatched?

Most items will be dispatched within 1-2 days after full payment is received.

Where can I find the delivery information?

Tracking information will be emailed to you.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list; however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

 

All items

State

Postcode

Suburb

SA

5701

WOOLUNDUNGA

WA

6740

DRYSDALE RIVER

WA

6740

MITCHELL PLATEAU

WA

6740

OOMBULGURRI

WA

6740

KALUMBURU

WA

6740

PRINCE REGENT RIVER

WA

6740

WYNDHAM

WA

6743

WARMUN

WA

6743

CAMBRIDGE GULF

WA

6743

LAKE ARGYLE

WA

6743

DURACK

WA

6743

GIBB

WA

6743

KUNUNURRA

TAS

7151

HEARD ISLAND

TAS

7151

DAVIS

TAS

7151

MAWSON

TAS

7151

MACQUARIE ISLAND

TAS

7151

MCDONALD ISLANDS

TAS

7151

CASEY

Bulky items

State

Postcode

NT

0800-0999

NSW

2641,2717, 2831, 2898, 2899

QLD

4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

SA

5701

WA

6055

TAS

7151

WA

6215-6699

WA

6700-6799

 

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