Warranty & Returns
We at Kings Warehouse offers a 12 month warranty to most products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
You are required to notify Kings Warehouse within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refund generally takes up to 2 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Returns for undamaged goods. We provide up to 10 days to notify us if you have a change of mind and wish to return the item within the original packaging. Once the item is return we will inspect the item and if undamaged and still in the original packaging we will issue a refund. Any damage discovered will be deducted from the refund. In most cases we can not refund on mattresses if they have been used or unboxed due to hygienic reasons.
Please take note that all returns will done so at the cost of the consumer and may also be liable for a restocking fee. Please check with us before attempting a return.